10-Year Parts & Labor Warranty
Long-term support designed for how pianos actually live and perform.
Choosing a piano is a meaningful decision, but it doesn’t have to be a permanent one.
Our lifetime trade-up program is designed to give you the confidence to choose the right instrument for today, with the flexibility to upgrade in the future.
What’s Covered
If something prevents the piano from functioning properly, we take responsibility for resolving it.
This includes:
Structural issues that affect stability or performance
Action-related problems that impact playability
Mechanical failures beyond normal wear
Our focus is simple: if the piano isn’t performing the way it should, we address it.
How It Works
If an issue arises, we coordinate service with a qualified technician in your area.
You don’t need to troubleshoot or manage the process—we handle it directly and make sure the right work is done.
For local clients, service is handled directly through our shop. For out-of-state clients, we work with trusted technicians to ensure the same level of care.
What’s Not Covered
Like any long-term program, there are a few reasonable limitations.
Routine maintenance such as tuning and periodic regulation
Damage caused by extreme environmental conditions
Exposure to excessive humidity, dryness, or direct sunlight
Neglect or misuse
These are not exclusions designed to limit coverage—they reflect the reality of how pianos function over time.
Built on Real-World Experience
After years of selling these instruments, we’ve yet to take one back or warranty a piano due to a structural or climate-related issue.
That level of confidence starts with being selective about what we bring in, and continues through the preparation work done before each piano leaves our shop.
The warranty exists as a safeguard, but the goal is that you never need to use it.
A Straightforward Commitment
This warranty isn’t built around fine print or technicalities.
It’s a direct reflection of how seriously we take every piano we sell, and the responsibility that comes with it.